Downloading Videos
You cannot download the videos. Your access to The Autism Helper Professional Development Membership is ongoing for as long as you remain an active member. You simply have to log into the site to watch the videos over and over again.
Buffering
We suggest two things: Turning off any other program that might be using bandwidth and after clicking play, allow some time for it to download before trying to watch from the beginning.
Other suggestions:
- Try a different browser. Maybe Chrome, Firefox or Opera will work better for you if you are on Internet Explorer.
- In regard to our last suggestion, please check your speeds. Here is a site for speed test: http://www.speakeasy.net/speedtest/. Just click on the city that is closest to you and it will run. To run smoothly, you would need 10mbs download or better (ISPs say 5mbs watching videos if nothing else is using bandwidth). Many home internet providers can supply 20 mbs download and 4 mps upload speeds. Others provide even faster accessibility such as 90 mbs download and 12 mbs upload.
- And last, it might be worth it to see if your ISP, or internet service provider, has a “data cap” on your service that might be slowing it down.
Finally, you’re going to get better performance when using a desktop or laptop. And remember that if you’re attempting to watch on a smartphone, be sure you’re connected to an active WiFi connection (or you may be using huge amounts of your data plan.)
Downloading Zip Files
A ZIP file is simply a collection of one or more files and/or folders but is compressed into a single file for easy transportation and compression.
If your computer is Windows-based, the easiest way to unzip a file is to find the zip file (it may be in a “downloads” folder if you haven’t specified another location, right-click on it and press Extract All.
A new window will open up and you can select where you want the files to be extracted. By default, it will extract the contents to the same directory in which your zip file resides. Just hit extract and a folder will be created that has all of the zipped files in it.
Opening ZIP files on a Mac is simple. If you want to use the built-in archive utility, just select the Open option from the context menu. To open a ZIP file using The Unarchiver, open the context menu and select Open With and then The Unarchiver.
If you’re trying to extract files on an iPad, you can find step-by-step instructions here: https://www.businessinsider.com/how-to-open-zip-files-on-ipad
If you’re experiencing any other technical issues or need further assistance, please contact us at customerservice@theautismhelper.com.