Account Management
How do I manage educator/user seats on our account?
Q: How do I add a new teacher to our account?
A: Please view this document to help with Assigning Licenses.
Q: One of our teachers left/resigned, how do I reassign their seat to someone new? A: Please view this document to help with Changing Users on a Team.
Q: How does Curriculum Access licensing work?
A: We license Curriculum Access by the educator implementing it. If you're an administrator and want to explore your options, just reach out to our team, we're happy to walk through what fits your account best.
Q: We have new staff joining, will they automatically get an account invite, or do I need to add them manually?
A: You must add them manually. Staff members are not automatically added to the system. You will need to navigate to Team Management and follow the steps to invite each new educator individually or bulk invite your users.
Q: What does it mean if a teacher’s status is "Pending" in my Team Management list?
A: A “Pending” status means an invitation has been sent to the educator, but they have not yet completed the registration process. The educator must open the invitation email, accept the invite, and create their password before they can access the portal.
If they have not received or cannot find the invitation email, you can resend it by going to Team Management, selecting the educator’s name, and clicking Resend Invite.
Q: Why does a teacher get an error saying their "seat has been disabled"?
A: This typically means the educator is deactivated or there are not enough educator licenses available on the account.
Start by checking Team Management to confirm the educator is listed as Active and that your account has an available educator license for them. If they are listed as Deactivated and a license is available, you can reactivate them from the Team Management menu.
Q: How can I check how many seats I have available?
A: Account Managers can view current usage at any time by selecting Team Management from the left-hand navigation menu. At the top of that page, they will see a summary showing how many total seats were purchased, how many are active, and how many are currently unused.
Q: How many educators can utilize a license?
A: Our licenses are assigned per educator to ensure the security, integrity, and privacy of student data. Because the platform contains sensitive information protected by federal and state laws (such as FERPA, SOPPA, and ISSRA), each license is tied to a single, unique user account.